A Canada-Wide Sunwing 'System Issue' Means Canadian Travellers Are Being Stranded Abroad

Due to a "network-wide system issue," Sunwing airlines has reportedly stranded thousands of Canadians abroad over the last few days.

The Canadian airline's systems provider, which CBC News says has other airline clients all over the world, is experiencing a "network-wide" problem, causing major delays for Canadian passengers around the world.

Per the Sunwing website, dozens of flights over the last few days have been delayed. Some have even been pushed back by up to 12 hours.

"We regret any inconvenience to customers’ travel plans and are working to have the issue resolved as soon as possible," said the airline in a statement, shared on their social media channels.

"In the meantime, we encourage all customers travelling over the next day to check their flight status before heading to the airport."

According to Twitter users who say they're Sunwing passengers, a significant number of travellers have been stranded at major airports for hours, both in Canada and overseas in places like Mexico.

One user posted a video of what they claim is "thousands" of passengers waiting to get on a Sunwing flight from an airport in Cancun, Mexico.

"Sunwing agents confirm NO flights have departed yet today," reads the tweet.

Some trying to get back home to Canada are also frustrated. One user said that they, along with thousands of other passengers, have been stranded at Toronto Pearson airport and "left to fend for ourselves."

"Terrible communication. Nobody knows anything. Give us ALL full refunds. This is a TERRIBLE experience!!!!!" they wrote.

Another traveller who claims to have been affected by the delays also tweeted, "Looks like we’ll be spending the day in the airport again."

As of Tuesday morning, Sunwing had given no timeline as to when they expect flights to get back up and running, but the airline stated that passengers should regularly check their flight status.

The airline added that they "are committed to providing further updates on the situation as needed."

Narcity Canada has reached out to Sunwing for comment. This article will be updated if and when a response is received.