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AHS Is Experiencing A 'Province-Wide Network Outage' & Services Could Be Impacted

811 Health Link services are at limited capacity.

Alberta Health Services is currently experiencing a network outage across the province and some services could be impacted as a result.

In a tweet, AHS initially said the province-wide outage was impacting the healthcare advice service, 811 Health Link, which was not able to receive calls.

The health service is currently working to resolve the issue as soon as possible, including restoring clinical IT services and full capacity for 811 Health Link, AHS added in an update.

EMS dispatch is using backup procedures, and the update also said that 911 calls are not being affected by the outage.

They urged anyone experiencing a medical emergency to still contact 911.

Other teams across AHS are using downtime procedures which are put in place if electronic systems are unavailable so patient care can be continued, it added.

811 Health Link services are available but with limited capacity. As a result, patients could experience longer wait times than usual as staff work to restore the service.